FAQ: Shipping, Returns & Authenticity
Frequently Asked Questions
Everything you need to know before buying from Chomp Chomp Vintage. Can't find your answer? Email info@chompchompvintage.com.
Are your bags authentic?
Yes. Every item is verified by Chomp Chomp before it's listed. We check brand-specific hardware and engravings, stitching, serial numbers, date codes and brand stamps against design references.
Selected items also come with an Entrupy authentication certificate. These listings show an "Authenticated by Entrupy" badge, and you can click it to view the certificate.
You can add Entrupy authentication to any item for £50. Just tick Add Entrupy authentication on the product page before adding the item to your bag.
If an item is ever proven inauthentic, you'll receive a full refund. Read more on our Authenticity Guarantee page.
Are the items new or pre-owned?
All items are pre-owned vintage unless stated otherwise. Each listing includes condition notes, measurements and a condition grade:
- Mint (S): little to no signs of wear, often with some original packaging.
- Excellent (A): minimal signs of wear, possibly faint marks on edges, interior, handles or straps.
- Very Good (B): small marks and signs of wear from use or storage.
- Good (C): multiple visible signs of wear, such as loss of shape, tarnishing or scuffs, reflected in the price.
- Fair (D): significant signs of wear, with many years of life left.
Full details are on our Condition Grading page.
Where do you ship, and how much does it cost?
We ship worldwide from the UK. Orders are dispatched within 2 business days.
- United Kingdom: Standard £5 (1–3 business days) or Express £12. Free on orders of £499 or more.
- European Union: £20. Free on orders of £599 or more.
- Rest of Europe (including Switzerland, Norway and Iceland): £25. Free on orders of £599 or more.
- International (including the US, Canada, Australia, Japan, Hong Kong, Singapore, South Korea, UAE, Mexico and Brazil): £35. Free on orders of £599 or more.
- All other countries: DHL Express or FedEx, with the rate calculated at checkout.
International delivery usually takes 5–18 business days, depending on destination. Every order is tracked, and you'll receive your tracking number by email once it ships.
Will I pay import duties or taxes?
For orders outside the UK, import duties and taxes are calculated and paid at checkout. There is nothing extra to pay when your order arrives.
Can I return an item?
Yes. You have 14 days from delivery to tell us you'd like to return an item, for any reason. Email info@chompchompvintage.com and then send it back within 14 days.
Items must be returned unaltered, in the same condition you received them, with any dustbag, cards or accessories that came with them. Return postage is paid by you unless the item is faulty or not as described.
We refund to your original payment method within 14 days of receiving the item back. See our Refund Policy for full details.
Can you find a specific bag for me?
Yes. Tell us what you're looking for through our Sourcing page, and we'll search our supplier network, mostly in Japan.
Are you affiliated with the brands you sell?
No. Chomp Chomp Vintage is an independent reseller and is not affiliated with any of the designer brands we sell.